Privacy Policy
Holy Land respects your privacy and is committed to protecting the information you share with us. This policy explains what information we collect, how it is used, and how it is protected.
Information We Collect
When you use our website or place an order, we may collect:
- Personal information such as name, address, email address, and phone number
- Order history and transaction details
- Technical information such as IP address, browser type, and browsing activity
- Communication history through contact forms, email, or customer service inquiries
How We Use Your Information
We use this information to:
- Process and fulfill orders
- Provide customer service and support
- Send order updates and promotional messages if you opt in
- Improve our website, services, and customer experience
- Comply with legal and regulatory requirements
Payment Information
We do not store or retain any credit card numbers on our servers. All payment processing is handled securely by our third party payment processors such as Shopify Payments or Authorize.net, which comply with PCI-DSS security standards. Any saved payment methods are stored and managed by these providers and are subject to their privacy and security policies.
Sharing Your Information
We do not sell your personal information. We share information only as necessary with trusted service providers that help us operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting and e-commerce platforms
- Analytics and marketing service providers
Information may also be shared if required by law or as part of a business transfer.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies provided by Shopify and other third parties to improve site functionality, analyze traffic, and enhance your shopping experience. You may disable cookies in your browser settings, but some features of the site may not function properly.
Data Retention
We retain customer information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
You may request to access, correct, or delete your personal information at any time. You may also opt out of marketing communications by using the unsubscribe link in emails or contacting us directly.
We offer local delivery in designated Minneapolis areas and national shipping within our 2-day delivery zone. Orders outside these areas may be canceled or require special arrangements.
Terms and Conditions
By using this website and placing an order with Holy Land, you agree to the following terms.
Eligibility
You must be 18 years of age or older, or have parental consent, to place an order. You agree to provide accurate information and ensure that your delivery address is correct at the time of purchase.
Products and Availability
All products are subject to availability. Packaging, labeling, and appearance may vary from photos shown on the website.
In the event an item is unavailable or cannot be fulfilled, we reserve the right to either:
- Contact you to offer an optional substitution with your approval, or
- Remove the item from your order and issue a refund for that item
We do not substitute products without customer consent.
We reserve the right to limit quantities or cancel orders due to availability, pricing errors, or suspected misuse of the site.
Perishable and Cold Chain Items
Items marked Cold Chain Required or Frozen Required are shipped with appropriate insulation, ice packs, or dry ice to maintain safe temperatures during transit.
Once a package is marked as delivered by the carrier, it is the customer’s responsibility to promptly receive and properly store perishable items. Holy Land is not responsible for spoilage due to delayed retrieval, incorrect shipping addresses, or carrier delays outside of our control.
Payments
Orders must be paid in full before processing. Holy Land reserves the right to cancel or refuse any order at our discretion.
Meat and Variable Weight Items
Some meat and deli items are priced by weight. The estimated weight shown at checkout is used to authorize your payment method.
You will only be charged for the exact weight of the product you receive.
If the final package weight is less than estimated, your charge will be reduced accordingly.
If the final package weight exceeds the estimate, you will not be charged any additional amount beyond the original authorization.
Refund Policy
Due to the perishable nature of many products, refund requests must be submitted within 24 hours of delivery and must include clear photos of the product, packaging, and shipping label.
Refunds may be issued only if an item arrives:
- Damaged
- Spoiled
- Incorrect
We do not offer replacements due to the high cost of shipping perishable goods.
We do not offer refunds for issues related to personal taste, delayed opening of packages, or improper storage after delivery.
Order Issues and Address Errors
Customers are responsible for providing accurate shipping information. Holy Land is not responsible for orders delivered to incorrect addresses provided at checkout.
If a package is returned due to address errors or failed delivery attempts, additional shipping charges may apply.
Carrier Delays
We are not responsible for delays caused by shipping carriers, weather conditions, or circumstances beyond our control. However, we will work with customers to reasonably resolve issues when possible.
Refund and Shipping Policy
Updated: 12/8/25
At Holy Land, we take great care to ensure every order arrives fresh, safe, and handled according to the highest quality standards. Please review this policy before placing your order.
Shipping Days for Regional Orders
To maintain optimal freshness and prevent transit delays over weekends, all national shipping orders are shipped Monday through Wednesday only.
Orders may be placed any day of the week. Orders placed after the weekly shipping window will ship the following Monday.
This schedule protects the cold chain integrity of perishable items.
Local Delivery Policy
Local delivery is available within select Minneapolis area zip codes and is fulfilled exclusively through our local delivery partner, Instacart.
Instacart manages pickup, delivery timing, and customer communication. Once an order is picked up by Instacart, delivery responsibility transfers to the customer and Instacart.
Local delivery orders are prepared daily during business hours.
Fresh meat for local delivery remains fresh and is not frozen. Frozen and refrigerated items are maintained at proper temperatures until pickup.
Fresh and Frozen Meat Policy for National Shipping
For national shipping, all meat items are shipped in a frozen state to maintain safe temperatures during transit.
If you select a Fresh Meat item for national shipping, it will be cut, cleaned, and frozen during order preparation to prevent temperature abuse during transit. This ensures safe delivery and consistent product quality upon arrival.
Meat Cutting and Preparation Notes
If no special instructions are added at checkout, meat will be prepared using our standard cutting and cleaning procedures. Please review cut descriptions carefully before ordering.
Weight Policy for Clean and Cut Services
Some items such as whole chickens or large cuts are weighed and priced before they are cleaned, trimmed, or skinned.
Cleaning and trimming reduce the final weight of the product. Pricing reflects the original product weight prior to preparation to ensure consistency and fairness across all orders.
Customers may request custom preparation preferences in the order notes.
Cold Chain Packaging for National Shipping
Perishable items are packed with insulated materials, gel packs, and or dry ice designed to maintain proper temperatures for the full transit window.
Shipping Delays and Weather
Holy Land is not responsible for delays caused by carriers, weather, or circumstances outside of our control once a package leaves our facility.
Once a package is marked delivered by the carrier, it is the customer’s responsibility to promptly receive and properly store perishable items.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. We cannot refund orders delivered to incorrect or incomplete addresses entered at checkout.
Refund Policy
Due to food safety regulations, we do not accept returns of any food products.
Refunds will only be considered if:
- The item arrived damaged
- The item arrived spoiled
- The item received was incorrect
Issues must be reported within 24 hours of delivery and must include clear photos of the product, packaging, and shipping label.
We do not offer replacements due to the high cost of shipping perishable goods.
We do not issue refunds for personal taste preferences, delayed opening of packages, or improper storage after delivery.
Cancellations
Orders may be canceled before processing begins. Once an order has been prepared, packaged, or shipped, it cannot be canceled.
Customer Support
For questions regarding shipping, custom meat cuts, or order updates, please contact:
Holy Land Brand
Email: [email protected]
Phone: 612-781-2627
Address: 2513 Central Avenue NE, Minneapolis, MN 55418